Refund Policy

Apexsells digital products — AI prompts, agent skills, and configuration files — that are delivered to you instantly upon payment. Once the download has been issued, the product has been performed in full. It cannot be returned or recalled in any meaningful sense, and you retain the file indefinitely. For that reason, all sales are final except as expressly stated in this Policy.

This Policy is part of, and incorporated by reference into, our Terms of Service. Words capitalized but not defined here carry the meaning given to them in the Terms.

We retain sole discretion to issue a refund even when this Policy does not require one. We generally consider a discretionary refund request favorably when all of the following are true:

• You email support@apexskills.dev within thirty (30) days of purchase.
• You include your order ID or the email address used at checkout so we can locate the transaction.
• You have not abused refunds previously on this or any other order.
• The request is honest — e.g., you ordered the wrong product, the product didn’t meet your reasonable expectations, or you encountered an issue we couldn’t resolve.

Even when those conditions are met, the decision is ours alone, and the fact that we issued a refund in one case does not create an obligation to do so in another. We do not refund transaction fees imposed by your card issuer or bank.

If a problem prevents you from actually using what you paid for, we’ll fix it at no charge. That includes:

• You did not receive the “Payment Successful” redirect after Stripe confirmed payment.
• Your download link expired before you could use it, or the email never arrived (check your spam folder first — we’ll re-issue regardless).
• The file we delivered is corrupt, truncated, or otherwise unreadable.
• We delivered the wrong product, or the same product twice.

In each of these cases, contact support@apexskills.dev with your order ID. Our standard response is to re-issue the download, which is normally faster and equally good for you. If a re-issue is not possible, we’ll refund the full purchase price.

Outside the technical-failure carve-out, the following are not grounds for a refund:

• The product was delivered successfully and you simply changed your mind (subject to the EU/UK rights in Section 5).
• You did not read the product description, target audience, or example outputs before purchasing.
• The underlying AI model (Claude, ChatGPT, Gemini, etc.) updated and changed how the prompt behaves. AI providers evolve their models continuously; that risk is part of the category.
• You don’t have a paid AI subscription, can’t install the skill in your environment, or otherwise lack the technical setup the product description describes.
• You used the product, got results, and now want your money back.
• You bought the Founder’s Bundle to get one specific item in it; the bundle is sold as a whole and is non-divisible.

If you are a consumer resident in the European Union or the United Kingdom, EU Directive 2011/83/EU (the Consumer Rights Directive) and the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 normally give you the right to withdraw from an online purchase within fourteen (14) days, without giving a reason.

However, Article 16(m) of that Directive (and Regulation 37(1)(a) of the UK regulations) allows you to waive that right for digital content— including AI prompts and agent skills — when you give your prior express consent to the supply beginning before the cancellation period expires, and acknowledge that you lose your right of withdrawal once performance begins.

Stripe Checkout will present you with that consent at the time of purchase. By checking the box that authorizes immediate delivery and acknowledging the loss of the fourteen-day withdrawal right, you confirm:

• You consent to Apex beginning the supply of the digital product immediately upon payment.
• You acknowledge that, by giving that consent, you lose your right of withdrawal under EU Directive 2011/83/EU Article 16(m) and any equivalent national implementing law.
• The discretionary refund standard in Section 2 and the technical-failure carve-out in Section 3 still apply to you, on the same terms as every other customer, even though the statutory right of withdrawal has been waived.

If you do not wish to waive the withdrawal right, do not complete checkout. We have no way to partially-deliver these products; the only paths are “deliver now, no withdrawal” or “don’t buy.”

If you have any issue with an order, please email support@apexskills.dev before contacting your bank or card issuer. The vast majority of disputes we see come from customers who never asked us — we would have refunded or re-issued in minutes had we known.

Initiating a chargeback for a transaction that we would have refunded under Section 2 or Section 3 is, in our view, abusive. If you charge back after declining to contact support, or after we have already offered a remedy that complies with this Policy, we may:

• Provide our evidence to the card network through Stripe’s dispute process, including the checkout consent record, delivery confirmation, download logs, and the relevant sections of these Terms.
• Decline future orders from you and block your email from our store.
• Recover, or seek to recover, the chargeback fees and reasonable administrative costs from you as permitted under our Terms of Service.

If your card was used without your authorization, contact us immediately. Genuine fraud is treated as a security issue, not a refund issue, and we will work with you and Stripe to resolve it.

Send an email to support@apexskills.dev and include:

• Your Stripe order ID (the “ch_...” or “cs_...” string from the receipt) or the email address used at checkout.
• The product name.
• A short description of what happened and what outcome you’d like.

We aim to respond within two (2) business days(we’re a small team). Approved refunds are processed to the original payment method within five (5) to ten (10) business days, depending on your card issuer’s processing time. We do not issue cash, store credit, gift cards, or refunds to a different payment method.

We may update this Policy in line with Section 13 of the Terms of Service. The version that applies to your order is the version posted at the time you completed checkout, archived along with your transaction.